Free shipping on orders over $79
If you're concerned about shipping, you can add Worry-Free Delivery (on the cart page) for a full refund in case your order doesn't arrive as expected, including issues like loss or damage during transit.
Delivery Time=Customised time+Shipping Time
Customised Time
It might take 2-5 business days, excluding holidays, to process your order. You will receive a notification email with tracking information once your order has been shipped.
|
Shipping Method |
Shipping Costs |
Delivery Time |
Area |
|
Standard Shipping
|
$7.99 |
8-9 business days |
USA (unavailable to: AK, HI, PR, GU) |
|
US$7.99
|
8-9 business days |
North America (Canada) |
|
|
10-13 business days |
North America (Mexico) |
||
|
10-12 business days |
Europe( Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, UK） |
||
|
10-12 business days |
Oceania( Australia, New Zealand) |
||
|
10-12 business days |
South America( Brazil, Chile, Colombia, Peru, Argentina) |
||
|
7-12 business days |
Asia( Bahrain, Hong Kong, India, Japan, Kuwait, Lebanon, Malaysia, Oman, Pakistan, Philippines, Qatar, Singapore, South Korea, Thailand, Vietnam) |
||
|
10-15 business days |
Africa ( Angola, Egypt, Ghana, Kenya, Morocco, Nigeria, Rwanda, South Africa, Tanzania, Uganda） |
|
Shipping Method |
Shipping Costs |
Delivery Time |
Area |
|
Express shipping |
US$15.99 |
3-6 business days |
All Regions |
Delivery Time
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. For example, if you order a t-shirt, it will need 2-5 business days of customised time and then 10-20 business days of shipping time. Therefore, you can expect to receive it in 12-20 business days.
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. Citylacs is not responsible for any delays caused by the carrier, especially during high-volume periods. Citylacs can never guarantee a delivery date.
Taxes & Duties
Please note taxes and duties may be charged for international orders.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
Order Confirmation
A confirmation email will be sent once the order is confirmed, and we will prepare your order immediately. If you need to change or cancel your order, please contact us early and we will do our best to help.
Tracking Information
If the tracking information shows that the package has been delivered to your order address, but you have not received it, please contact the courier directly to investigate. We will not be responsible for lost packages with “delivered” tracking status.
After your package is shipped (after 3-7 business days processing time), please allow another 1-2 days for tracking information to update. Please feel free to contact us if the estimated delivery date has passed, or if you have any concerns regarding the shipping status.
Cancellation
We put our best efforts into expediting processing and shipping times, so the time window for changes and cancellation will be relatively short – usually within a couple of hours as you place your order. If you need to change your shipping address, please reach us at support@Glitchknight.com as soon as possible.
The Glitchknight.com is NOT responsible for:
Orders marked “delivered” by the courier. Please contact your local Post Office or the courier to obtain information regarding your package.
Wrong address. We will not be responsible if a package is shipped back to us due to an incorrect or undeliverable address
If you have any further questions, please contact Support@Glitchknight.com at any time.
We hope you love your order, but if you are not completely satisfied with it, we accept 30 days refund. Please feel free to contact us at support@Glitchknight.com. We will try our best to meet your request.
RETURN REQUIREMENTS:
Due to hygiene concerns the following cannot be returned: intimates, stockings, hair accessories, hats, earrings.
Customized product can only be returned if it is defective/damaged or the wrong item.
Citylacs is not responsible for lost/missing/stolen packages once they are marked as delivered by the shipping carrier, and orders will not be re-sent or refunded.
Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or dry-cleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button hardware damage.
Please note orders that are returned back to us due to the wrong shipping address being entered for the order, attempted deliveries, or for deliveries not re-scheduled by the customer within 30 days of the first delivery attempt, any shipping charges will not be refunded. We cannot accept responsibility for packages not received due the wrong shipping address being entered for the order.
Return Address: Room A112, 1/F, Lee Ka Industrial Building, 8 Wu Fong Street, San Po Kong, Kowloon, Hong Kong
How Do I Make A Return?
Sign into your Glitchknight User Account.
Email us(support@Glitchknight.com.) pictures showing the problem/defect.
Pack your return item(s) securely, in the original package if possible, and securely tape the Return Label on the outside of your return package.Merchandise must have all tags, including any Citylacs hangtags, attached.Customized product can only be returned if it is defective/damaged or the wrong item.
Merchandise must be returned within 30 days of the order delivery date. Return packages must be dropped off with the return shipping carrier within 7 days after a return label has been provided, otherwise the return will not be accepted and no refund will be issued.
Fast refund: We will issue a refund to your original payment method within a week.
Shipping Fee：
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Kind reminder: Returns cannot be processed without prior return authorization through our Returns Portal or by email at support@Glitchknight.com. Returns shipped to us without prior authorization are not eligible for refund, exchange or store credit, not eligible for dispute or charge back, and may not be shipped back to the customer except in special circumstances at the customer's expense.
Exchange policy:
All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
Order Cancellation
Your order will be fully refunded if it is cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.
Contact us
If you have further questions / issues, please feel free to contact us at support@Glitchknight.com.
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